For 1–3 illustrations, the typical turnaround is 3–5 business days. However, timing depends on the scope of work and how quickly we receive your feedback.
If approvals come promptly, it’s sometimes possible to finish an illustration within 1–2 days. If you need more time to make decisions, the process may take a bit longer.
For a series of illustrations, the first one usually takes more time, as we use it to define the overall style and color palette for the project.
That said, our process is flexible — we always discuss timelines in advance and find a way to meet your schedule.
First, we’ll discuss your project in detail to make sure we’re aligned.
Once the prepayment is received, we’ll create two sketch options for you to choose from.
Then comes the revision stage — we’ll adjust the sketches based on your feedback.
After your approval, we’ll proceed with the final digital illustration.
When everything is complete and the remaining balance is paid, we’ll deliver all files in the required formats.
We offer several payment options for your convenience: Payoneer, PayPal, or a direct bank transfer to our company account. To get started, we ask for a 50% prepayment before sketching. The remaining 50% is due before we deliver the final files.
Yes, absolutely. We can start with a small test project — you choose one graphic element, and we go through the full process together. This way, you can see how we work and make sure everything meets your expectations before moving on to the rest of the project.
If you already have a clear vision, feel free to include:
If you're not sure yet, no problem — just tell us a bit about your business and what you'd like the illustration to communicate. Moodboards or references from our portfolio can also help us get started in the right direction.
That’s absolutely fine — many projects start this way. What matters most is setting aside time to discuss your needs and ideas.
To help define the direction, we recommend:
If you don’t have a brand color palette, we can help create one. Some industries benefit from specific color schemes, so it’s helpful to tell us about your business and the tone you’d like to convey.
You may not yet imagine the full composition — that’s okay. Just think about what aspects of your business you'd like to highlight: people, technology, products, or something else. Even ideas that seem odd or vague at first can lead to a strong visual concept.
Absolutely! We’re happy to tailor the workflow to fit your needs. If you'd like 20 sketches, we can provide them — we’ll just track the additional time and adjust the pricing accordingly.
That’s exactly what the sketch stage is for — to align on style, composition, and key details before we move forward. It helps prevent misunderstandings and ensures we're on the same page.
In rare cases when things don’t go as planned — for example, if you change your mind or feel the result doesn’t meet expectations — we offer the option to cancel the project. In such cases, we charge only for the work completed up to that point, and the rest of the payment is refunded.
We’re also open to one more round of sketches or exploring new options if you’re unsure. Clear communication and thoughtful feedback go a long way in helping us deliver the result you’re happy with.
Our standard commercial license is very flexible — it allows you to use the graphics on your websites, apps, printed materials, and physical products, with no limits on quantity or duration.
If your project involves something beyond typical commercial use — like resale, broadcasting, or large-scale distribution — just let us know. We’re always open to discussing custom licensing terms to fit your needs.
No, we don’t design logos. While they may seem similar to icons, logo design requires a different approach and set of skills.
We focus on what we do best — illustrations and icons — and are happy to help with those.
All illustrations are created in-house by our own design team. We follow a clear, well-organized workflow, and close internal communication helps us deliver high-quality work on time.
We’ve been working with clients around the world since 2015 and have built a reputation for being reliable, transparent, and easy to work with. You can read client feedback in the Recommendations section of our founder’s LinkedIn profile: https://www.linkedin.com/in/ilyaboyko/
If you have any concerns, we’re always happy to talk them through — we’ll do our best to find solutions that put you at ease.